About us
Telelingua at a glance
25 years’ experience: Founded in Brussels in 1985, Telelingua has over 25 years’ experience in the translation industry.
Services: Telelingua project manages translations of every kind, so besides translating documents in every language combination, we also offer all other services related to translation, i.e. terminology management, quality control, localization, creating and managing translation memories, advice on internationalization, technical advice, developing automation tools for document management, multilingual typesetting, document legalization, printing and distribution, and multilingual IT testing. Telelingua also offers interpreting services.
Over 1,500 clients: Telelingua offers its services to more than 1,500 clients across the globe in various sectors. Among these clients, there are some who have been working with us for 25 years. This mark of confidence demonstrates the solid and constructive working relationships we have built up with our clients through our commitment to providing a high-quality service.
Global presence: Telelingua, with its head office in Brussels, also has offices in Europe (Brussels, Paris and Munich), as well as in North America (New York) and Asia (Shenzhen, Beijing and Tokyo), ensuring a presence in the world’s major exporting areas and also proximity to our clients.
Global top 20: Telelingua is ranked in the world’s top 20 translation companies. As such, we can combine the advantages of a company small enough to offer a personal touch with the professionalism that comes from being one of the most important players in the translation industry.
Certification: Telelingua has been awarded ISO 9001:2008 certification and is also certified by SAP, the world leader in enterprise management systems. In 2006, SAP also named Telelingua as its Best Translation Partner.
Main clients: Among our 1,500 clients we can boast such high profile names as Microsoft, SAP, HP, Canon, L’Oréal, Sanofi-Aventis, GSK, BNP Paribas, ING, Coca-Cola, Unilever, United Nations, NATO, European institutions, Exxon-Mobil, Total, Philips, Huawei, Pitney Bowes, Maquet, SanDisk, Audi, BMW and Bayer.
Some statistics: In 2010, Telelingua’s global turnover was almost $23 million. Telelingua employs roughly 200 people across the world and works closely with more than 1,500 translators and service providers.
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Our assets
What our clients like about us
We combine the advantages of a company small enough to offer a personal touch, flexibility, responsiveness, proximity, friendliness, etc. with the advantages of a leading company in its sector, which is capable of managing large-scale projects, boasts cutting-edge technology, demonstrates creativity in its processes and has a proven level of professionalism.
We are an independent family-run company, which allows us a large amount of autonomy in terms of decision-making and administration. We run our business responsibly; prioritizing customer service and the well-being of our employees.
The financial management of our group, rated excellent by our bankers, means that Telelingua belongs to a rare breed of totally self-financing translation companies which hold absolutely no debts with third parties. Therefore, for our clients, we represent a stable, reliable and sustainable solution when it comes to managing their documentary and linguistic capital.
We always aim to strike the perfect balance between human expertise and technological solutions. Technology does not provide the solution to every problem but, in the hands of skilled actors, it can improve productivity by a considerable margin, to offer the best price-quality ratio.
We constantly adapt to our clients’ technical environments and develop the most effective processes and solutions in terms of cost, time and quality.
We have absolute respect for the deadlines we commit to, and we guarantee close, swift and clear communication with our clients. We put in place simple and effective systems and methods of communication which enable us to optimize our project management.
Mission and objectives
Our mission is to help our clients and our partners to develop their activities internationally by adapting their documents and communication aids to the cultures and languages of the local markets in which they operate.
Our objective is to become the most important medium-sized company in the global translation market, particularly with regard to translation project management. We aim to be a company that offers a personal touch, while also having the resources and ambitions of a leading company on the global translation market.
Our values
Towards our clients
- We aim to develop sustainable relationships with our clients. For us this involves ongoing learning and progress.
- Transparency : we aim to keep communication open and transparent, to ensure the best possible understanding of mutual objectives.
- Ethics: sticking to agreements and honesty are essential for maintaining successful relationships with our clients.
- Mutual respect for everyone involved in managing the projects that we take on forms the foundation of any professional relationship.
Towards our employees
- We attach great importance to developing our employees’ personal knowledge at work.
- We ensure that our employees can benefit from a large amount of autonomy and that they can define their own roles.
- We encourage our employees to look at things differently, and to adopt a creative attitude in the processes they put in place in order to bring about original and innovative solutions.
- We encourage learning through training.
- We seek to create an enthusiastic and dynamic work environment which is a factor in motivation and well-being.
Towards our suppliers
- We look to create reciprocal trusting relationships based on respect and friendliness.
- We attach great importance to keeping to the commitments made.
- We aim to develop long-term relationships.
Towards the world around us
Global Compact: Telelingua subscribed to the UN Global Compact Charter in 2009. This represents our commitment to respect and defend values that the United Nations have defined for business organisations to ensure a better world in the future. We like the idea of extending those values beyond solely environmental concerns. http://www.unglobalcompact.org/ The United Nations Global Compact is a strategic policy initiative for businesses that are committed to aligning their operations and strategies with ten universally accepted principles in the areas of human rights, labour, environment and anti-corruption.
Telelingua was one of the first companies in Brussels to be awarded the ‘Ecodynamic Enterprise’ label for the steps it takes to protect the environment.
Executive committee
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Fernand Boucau Doctorate in Law from UCL, Belgium, Degree in Applied Economics. Worked as Group Marketing Director for Compagnie Financière Eternit and as Managing Director for Eternit UK. He founded the Telelingua Group in 1992, is the founder and former President of the BQTA (Belgian Quality Translation Association) and is also the former President of the EUATC (European Union of Associations of Translation Companies). |
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Jean-Didier Boucau Degree in Business Engineering from IAG-UCL, Belgium, MBA from USC, Columbia South Carolina, USA. Worked for 7 years within the Unilever Group in sales and marketing roles. He then worked for 3 years at the Barry-Callebaut Group as Sales Manager and later as Retail Division Director, before taking over management of the Telelingua Group in 1998. |
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Thierry de Wouters Degree in Commercial Sciences from ICHEC, Belgium. Initially worked in the distribution sector. Joined Translate International (former name of Telelingua International) in 1991, where he held different sales and management positions before becoming Managing Director in 2001. |
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Jean-Paul Chapellet After spending several years in the voluntary sector, he joined Active Text, the translation company which became Telelingua France after it was taken over in 2000. He held a number of positions within the company in production, before taking on responsibility for Operations and then Management. |
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Lionel Mellet Has over 25 years’ experience in the translation and localization industry, as well as in machine translation. He was formerly VP of Technology for Berlitz International. Prior to Berlitz, he was the Managing Director, Sales & Marketing, for Mendez Translations. From 1987 to 1995, Mr Mellet was the Program Manager at the International Engineering Center for Unisys Corporation based in Brussels, Belgium. He started his career in machine translation at Logos Corporation. |
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Luc Van Haute Has over 21 years’ experience in selling translation and localization services. He has helped many companies to automate the processes for large translation projects using CMS-related software. He was formerly VP Sales for SDL. Before moving to SDL, he was the Sales Manager for Mendez Translations and, prior to that, he set up the Berlitz Translation division in Benelux and France. |
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Dieter Dreiser Has been active in the GILT (Globalisation, Internationalization, Localization and Translation) industry for the past 12 years. He has held positions including Regional Director Asia at Alpnet Inc., Director of Operations & Development Asia at eTranslate, Inc. and Director of Operations & Development Asia at Berlitz GlobalNET (now Lionbridge). |